Shopping Bag (0)|

 

Shipping Information

Orders received before noon will generally be despatched that day during any normal business day – Monday to Friday excluding bank holidays. Orders received after noon will be dispatched in the afternoon where possible or shall be sent the next working day.

An email advising the parcel has been dispatched from our warehouse will be sent to you, the customer, at the same time the order is dispatched.

UK MAINLAND DELIVERIES

RWC 2015 Shop will ship your parcel by either Royal Mail Tracked 24 Service or Royal Mail 48 Standard Service.

If you’re out when Royal Mail try to deliver your mail and it’s too big to get through your letterbox, or it needs a signature or payment, a Royal Mail will leave a ‘Something for you’ card at the delivery address. This card gives you the address and opening hours of your local delivery office. You can either collect your mail or you can arrange a redelivery online.

Royal Mail 48 Standard Service

A standard charge of £3.95 (£3.29 + VAT @ 20%) is made for any order up to 2Kg.

Expected delivery time is 2-3 working days. In exceptional circumstances we may need to allow up to 15 working days for delivery. E.g. weather, strikes etc.

There is no tracking on this service.

Royal Mail 24 Tracked Service

This service is available to customers who place their order by mid day on any standard working day. Your order will be despatched the same day for delivery the next working day - excluding weekends and bank holidays.

Someone must be available at your delivery address to sign for the parcel when it arrives. If your parcel is delivered by a courier, please ensure the parcel is not damaged before signing for it. If the package is damaged or ripped, either refuse delivery or should you accept it, you should sign for the package as 'damaged'. If you fail to do this, RWC 2015 Shop cannot be held responsible for any missing or damaged items and you will be liable for them.

UK Mainland Next Day Delivery : £5.95 (£4.96 + VAT @ 20%) up to 15Kg

Please note there may be some restrictions in Northern Scotland and other isolated areas.

Delivery to a BFPO Address

For products delivered to BFPO addresses, the delivery is charged at standard UK shipping rates: a flat charge of £3.95 (£3.29 + VAT @ 20%) for a parcel up to 15Kg. Please select United Kingdom as the delivery destination and enter your BFPO number in the Post/Zip code section.

Place your order before mid day and we endeavour to despatch your order the same day. Orders placed after mid day will be despatched the following working day.

CHANNEL ISLANDS

For delivery of products to the Channel Islands we will ship by Royal Mail 24 or 48 service.

A standard charge of £4.96 (exempt from VAT) will be made for any order.

Please select the specific Channel Island as the country for your invoice/delivery address.

Expected delivery time is 2 to 3 working days. Please allow up to 15 working days for delivery enquiries. Parcels addressed to Jersey, Guernsey and Isle of Man will only be tracked up to acceptance into the territory.

EUROPEAN UNION

For products to be delivered within the EU, shipping charges are calculated by the weight and volume of the package and will include VAT. These charges can be viewed prior to order placement using our Shipping Calculator Tool.

Goods up to the parcel weight of 2Kg are dispatched to EU countries by either Royal Mail Airsure Service or Royal Mail Signed For Service. Parcels over 2Kg will be dispatched by DHL International Courier. Customers will be offered alternatives based on the destination country. Each of these services is tracked.

Delivery times vary throughout the EU but are expected to be between 3 to 6 business days. Please allow up to 15 working days for delivery enquiries. Delays due to any Customs issues are excluded from this estimated delivery time.

REST OF THE WORLD (non UK or EU countries)

For products to be delivered to the Rest of the World, shipping charges are calculated by the weight and volume of the package and will exclude VAT. These charges can be viewed prior to order placement using our Shipping Calculator Tool.

Parcels less than 2KG

Goods up to the parcel weight of 2Kg can be dispatched throughout the Rest of the World by either Royal Mail Airsure Service, Royal Mail Signed For Service, or DHL International Courier.

Parcels over 2Kg

Parcels over 2Kg will be dispatched only by DHL International Courier.

Customers will be offered alternatives based on the destination country. Each of these services is tracked.

Please note RWC 2015 Shop reserves the right not to ship to certain countries and we apologise in advance to those countries whose destination is unavailable.

Delivery times vary throughout the world. Expected delivery time from date of dispatch is 3 to 9 days. Please allow up to 15 working days before contacting us for delivery enquiries. Delays due to any Customs issues are outside of our control and are excluded from this estimated delivery time.